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Company knowledge base with AI search

One trusted reference for a company's knowledge, with AI search that answers staff from approved content only.

  • AI, Internal tools
  • Internal web app
What's our annual leave policy?
Source: Employee handbook

The problem

The company's knowledge was spread across files, chats and old copies of procedures. Two staff members could give two different answers to the same question, and new hires spent a long time hunting for the right procedure.

What we built

We built an internal knowledge base with articles organised by department. Every article goes through review and approval before it is published, permissions decide what each team can see and edit, and every change is recorded.

On top, we added AI search that understands questions in the staff member's own words and answers only from approved articles, citing the source, plus a check that stops personal data from being published in the content.

  • Articles
  • Review & approval
  • Permissions
  • AI search

Highlights

  • Articles organised by department
  • Review and approval before publishing
  • Permissions per team
  • Attachments and full change history
  • A check that blocks personal data
  • AI search that answers from approved content and cites the source

Outcome

Staff now have one trusted source for answers, and every piece of information has an owner, a reviewer and a clear edit history.

Next project

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